Luxury Service Advisor

Posted 4 days ago

jaguar land rover of west columbiaClarksville (MD)

Automotive Service Technicians and Mechanics New Car Dealers

SENIORITY

Senior

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About the role

Luxury Service Advisor Jaguar Land Rover at West Columbia is seeking an experienced Luxury Automotive Service Advisor to join our team! Jim Coleman Automotive is a third-generation, family-owned automotive group that has served the Washington metropolitan area for more than 70 years. We offer a supportive team environment, competitive compensation, excellent benefits, and opportunities for professional growth. We are looking for a proven Service Advisor with high-line/luxury automotive dealership experience who understands the level of communication, professionalism, and personalized service luxury clients expect. Jaguar Land Rover experience is a plus, but NOT required.

Responsibilities:

Greet customers and provide a professional, personalized service experience
Listen to customer concerns and accurately document service and repair needs
Prepare and manage repair orders from write-up through completion
Communicate with technicians regarding diagnostics, repairs, and maintenance recommendations
Clearly explain recommended services, pricing, and repair timelines
Provide timely updates throughout the service process
Present maintenance and repair recommendations confidently and professionally
Coordinate appointments, vehicle drop-off, and pick-upBuild strong customer relationships and maintain excellent CSIWork closely with technicians, parts, and service management to ensure an efficient workflow

Qualifications:

2+ years of Service Advisor experience in a high-line/luxury automotive dealership required
Proven success in customer satisfaction and service sales
Strong communication and relationship-building skills
Professional, polished, and customer-focused
Excellent organizational and multitasking abilities
Comfortable working in a fast-paced dealership environment
Tech-savvy and able to learn dealership and manufacturer systems
Team-oriented with a positive, solutions-focused attitude

Benefits:

Competitive pay plan with strong earning potential
Medical, dental, and vision insurance 401(k)
Paid vacation
Sick and Safe LeavePaid holidays
Disability and life insurance
Ongoing training and development
Career growth opportunities

You don't need Jaguar Land Rover experience, but you do need to know what exceptional luxury automotive service looks like. If you're an experienced high-line Service Advisor ready for your next opportunity, apply today and join the Jim Coleman Automotive team! Applicants have rights under Federal Employment Laws: Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmlaEqual Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-posterEmployee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

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