Renewal Manager

Posted yesterday

virtual vocationsDenver (CO)

Sales ManagersSoftware Publishers

SENIORITY

Manager

About the role

Managing annual customer renewals for small to medium-sized businesses, the full-time Renewal Manager will collaborate with internal teams to ensure timely contract renewals, address customer inquiries, and enhance customer satisfaction in a remote environment. Key responsibilities Lead the renewal process with customers, ensuring contracts align with business goals and customer needs Build and maintain trust with customers, proactively addressing concerns throughout the customer lifecycle Manage day-to-day administrative tasks, including customer outreach and CRM maintenance Required qualifications Strong background in sales, customer success, or renewal management Experience in contract negotiation and pricing discussions Ability to navigate high-pressure situations with professionalism Proficiency in managing multiple accounts and administrative tasks effectively Familiarity with contract terminology and customer communication strategies

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.