Remote Customer Email Specialist

Posted yesterday

hrs talent solutionsBaltimore (MD)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

Apply

About the role

HRS Talent Solutions is seeking a Customer Email Response Assistant to work remotely. You will manage an assigned customer inbox, read daily inquiries, consult available guidance, and write replies that address what you can. When escalation is needed, you will record the question and hand off with clear context. The role emphasizes accuracy, tone, and keeping customers informed about what is known, what remains open, and next steps. Prior office experience is helpful but not required.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.