Agency Success Manager

Posted yesterday

virtual vocationsDenver (CO)

Travel AgentsTravel Agencies

SENIORITY

Manager

About the role

To enhance client operational efficiency and revenue performance, the full-time remote Agency Success Manager will oversee the post-sale client lifecycle, focusing on onboarding, account expansion, and strategic recommendations based on performance data. Key Responsibilities Lead high-impact onboarding sessions to ensure operational readiness for agents Conduct regular performance reviews to identify and address marketing and process problems Drive Net Revenue Retention by upselling clients and proactively managing churn risks Required Qualifications 3-5 years of experience in Strategic Sales, Customer Success, or Account Management (preferably in SaaS, AdTech, InsureTech, or Marketing Services) Proven track record of retention and growth in a book of business Strong understanding of sales funnels and operational processes Ability to provide constructive feedback with radical candor Familiarity with CRMs and lead distribution logic is preferred

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