Retail Customer Experience Associate, Tysons Corner Center - Full Time

Senior Customer Experience ColleagueBe part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.Job OverviewAs a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. You will drive enterprise wide cross-category selling across multiple selling platforms to deliver sales goals, achieve sales growth, and enhance the shopping experience by providing personalized service in all departments. This position exemplifies the Own Your Style service model and requires a can-do attitude that goes above and beyond with a personable and efficient approach when servicing the customer.What We Can Offer YouJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.Some additional benefits we offer include:Merchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial adviceWhat You Will DoProvide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual sellingAssist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources (product descriptions, customer reviews, etc.)Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assetsEffectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer. Share customer feedback daily to create a better customer experienceUse Point of Sale (POS) systems, client acquisition systems, and other store technology, including, but not limited to computers, tablets, smart phones, work-associated apps, and social mediaPartner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to deliver incremental salesMaintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floorEnsure receipt of new merchandise, unpack and set up new merchandise according to visual guidelinesReconfigure store fixtures to prepare new layout and visual presentation for upcoming themePerform store opening and closing procedures, including accessing alarm system and settling the registersFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communitiesSkills You Will NeedProduct knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choicesCommunication: Comfortable communicating with customers virtually, via phone, and in personSales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting eventsTechnology: Utilize point of sale technology and applications to help in selling and fulfilling customer ordersContinuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resourcesInterpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departmentsCollaboration: Partnership with the total team to drive sales and deliver the customer experienceWho You AreFlexible availability, including days, evenings, weekends and holidaysAbility to effectively communicate and present information to customers, peers, and all levels of managementResourceful and able to adapt quickly to changing prioritiesAt least 2 years of selling or customer experience preferredEssential Physical Requirements You Will PerformThis position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level, crouching, kneeling, stooping and color vision.Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactionsAbout UsThis is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.