Audio Visual Supervisor-Full Time (Harrah's Ak-Chin Casino)

Job Summary: This position will be responsible for the operations and maintenance of the sound and lighting systems in all applicable areas of the property. How You Will Create the Extraordinary Acts as principle contact between the property and the performers. Supervises as well as setup and maintain the sound and lighting systems Operates the sound and light systems for assigned shows and events. Oversees setup and strike of band equipment for different acts in entertainment venues. Conducts sound and lighting checks for bands for entertainment venue Performances. Advises on sound and lighting equipment purchases and setup. Acts as the Supervisor over the Stage Light-Sound Technician Works with Caesars network engineering for maintenance and operation of network switches for AV network. Works as a liaison with Convention Services Manager for room sales and AV equipment rentals/setups. Oversee any maintenance contracts associated with sound and lighting equipment Responsible for maintenance and operation of IPTV distribution system for casino TVs Responsible for maintenance and operation of audio and video sources for casino distribution Demonstrates expertise in all service standards and clearly communicates expectations to team members. Rigorously hold all team members accountable for always exhibiting all service standards and ensuring they know the value that these behaviors create for the guests, employees and Company Models a passion for the Company mission, vision and values as well as inspiring team members to do the same. Executes the Service Recovery model at a proficient level as well as ensuring all team members are empowered to efficiently utilize the tools of the service recovery model. Must be an expert on how customer service is measured and be able to articulate service scores to team members. Must be an effective coach and developer of team members by using the leader coaching skills to get, guide and root for employees. Works to improve service breakdowns to minimize or prevent impact to our guests and/or employees. Creates onboarding training experiences for new hires to set them up for success. Creates and updates training and development tools Motivates the team to work toward peak performance Consistently manages employee labor through efficient scheduling and staffing to business volume and demand Demonstrate ways of reducing costs when executing inventories and ordering Must think creatively and innovatively to always identify cost savings opportunities Train department trainers to execute top notch training for new hires Acts as a role model Follows company policies and procedures as well as state and federal guidelines Other duties as assigned