Account Manager
intelligent locationsSpringfield (IL)
Account Manager
Posted today
intelligent locationsSpringfield (IL)
SENIORITY
Senior
About the role
Responsible for Account Management with the implementation and maintenance of key accounts. Project work typically includes working with key stakeholders in hospital enterprises to ensure the project’s success. Day to day activities will include the maintenance of hardware within a hospital, working with hospital staff to ensure customer satisfaction, and exploring additional growth opportunities.
About Intelligent Locations.io: Founded in 2015, Intelligent Location.io works to solve operational inefficiencies by creating accurate and reliable tracking of people, equipment, environmental conditions, and more. This tracking provides insight into the utilization and data flow of assets, which can be used to guide future purchasing and strategic planning.
Duties and Responsibilities:
Act as Project Lead when implementing RTLS hardware at accounts
Identify new revenue generating opportunities
Complete trainings with staff and act as a resource if any questions/concerns come up
Act as the primary point of contact between customer staff and the IL.io team
Work with hospital staff to ensure solution is operating at full functionality
Execute ongoing maintenance on-site to hospital staff should any issues arise
Explore opportunities within the health network to upsell additional features
Relay information on Account’s health to internal IL.io Senior level staff
Qualifications:
3-6 years of proven experience working in a customer success or account management role. Healthcare related and bachelor’s degree is preferred
Strong operational/project management background
Demonstrated ability to work with key stakeholders
Attention to detail oriented with strong interpersonal, written, and verbal communication skills
Diligent communicator with deep desire for personal growth'
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