Support Specialist I
pomeroyGreenville (SC)
About the role
Job DescriptionGENERAL FUNCTION:
This position will promote and maintain a high quality, professional, service-oriented Pomeroy Way image while working directly with product end-users, quality assurance testers, developers, and project managers in troubleshooting customer issues. Serving as a point-of-contact for escalated end-users POS software support, the Support Specialist will analyze and pin-point issues/defects and demonstrate a strong conceptual knowledge of POS software support and testing. Works to ensure they are handling 95% of all support issues ensuring ownership of issue to resolution and maintaining needed communication between Support, QA, Development, and Customer teams. Is an individual who thrives in a team environment and works exceedingly well with others as well as strives to mentor team members whenever possible.
MINIMUM REQUIREMENTS:
BA/BS degree in computer science, business or related study or a technology related technical degree or certification.5+ years software support experience.5+ years progressive Retail or IT industry experience; retail preferred. Proficient skills, experience, and ability with Microsoft Office Applications Advanced level skills/knowledge - 4690 OS, Windows, DOS, Linux and Software support center, QA operations and IT/networking experiencePHYSICAL DEMANDS AND WORKING CONDITIONS:Prolonged use of a computer while sitting at a desk in a general office environmentADDITIONAL REQUIREMENTS:Must have strong communication skills (listening, verbal, and written) and ability to organize and use information provided by client, team members or management effectively. Strong problem-solving skills and ability to diagnose and articulate client problems and resolutions. Drive and desire to work with and support other members of a development support team Excellent leadership and facilitation skills.#LI-JM1Job Details
Job Type: Reg. Full Time Benefitted
Category: IT
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.