Laboratory Support Specialist Under limited supervision, and according to established procedures, performs a variety of laboratory support procedures including specimen collection or phlebotomy, order entry, processing, point of care testing, and transport of laboratory specimens and materials. Performs blood sample collection at least 25% of scheduled hours. Interacts with patients, laboratory staff, and caregivers in a courteous and professional manner. Prepares patient specimens for laboratory testing with particular emphasis on the preanalytic and post-analytic processes. Enters patient demographic and test order information into lab information systems according to training protocols and in a timely manner. Maintains confidentiality of patient information. Handles routine inquiries from patients and staff. Performs blood sample collection or phlebotomy as a primary duty including 25% or more of scheduled hours. Must demonstrate competency, productivity, and compassion on a sustained basis with all patients presenting for service. Understands and follows Henry Ford Health Standards of Excellence to support a culture of exceptional customer service skills when interacting with patients, co-worker and caregivers. Reviews laboratory request forms for complete demographic and order entry information and resolves discrepancies as needed. Exercises care in specimen handling and order entry to protect the identity and integrity of samples. High school graduate or equivalent required. Ability to follow written and verbal instructions and demonstrate exceptional customer service skills is required. A minimum of six months experience in phlebotomy is required. New employees must successfully complete competency evaluation and demonstrate safety and proficiency with all patient ages who are likely to present for service. For assignments requiring travel off-site, candidates must possess and maintain a valid Michigan motor vehicle license and reliable transportation with insurance. Experience in a hospital or clinic laboratory is preferred. Familiarity with medical terminology preferred.
