Skip to main content
David Careers

Application Support Engineering Associate

Posted yesterday

mainframemasterDallas (TX)
Computer Systems AnalystsComputer Systems Design Services

SENIORITY

Lead

Apply (opens in a new tab)

About the role

# Application Support Engineering AssociateDTCCFull-time Dallas, TX, United StatesUSD 60,000 - 115,0000 views Posted October 7, 2026
Job Description: The Impact you will have in this role: The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.
Your Primary Responsibilities:
  • Analysis of Applications Systems in order to prevent incidents from reoccurring
  • Expand knowledge base of operating procedures/runbooks for supported applications
  • Collaborate within the team to resolve application alerts and escalate as needed
  • Gather requested documentation in support of ongoing audits requests
  • Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
  • Ensure automation produces expected results within stated threshholds
  • Monitor Dashboard to provide better visibility into potential issues and future outages
  • Analyze proposed application design and provide feedback on potential gaps to business requirements
  • Execute renewals/service account password changes as scheduled, resolve production defects and handlle minor enhancements as needed
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Requirements & Skills
Qualifications:
  • Minimum of 4 years of related experience
  • Bachelor's degree preferred or equivalent experience
  • Talents Needed for Success: Knowledge on application support – basic programming skills, log reading and analysis
  • Distributed Application troubleshooting and Support skills. Familiarity working with relational databases (DB2, Oracle, Snowflake)
  • Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
  • Familiarity with Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
  • Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
  • Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
  • Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
  • Strong problem-solving skills with the ability to think creatively.
  • Familiarity with Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
  • Fosters a culture where honesty and transparency are expected.
  • Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
  • Collaborates well within and across teams. Communicates openly with team members and others.
  • Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.
How to Apply: Apply directly through the application link above

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

More like this