Automotive Service Writer

About the Role: CarGuys Inc. connects automotive service advisors, service writers, and service consultants with top‐performing dealerships and automotive groups. We work with employers actively hiring customer‐focused service professionals who manage repair orders, communicate with customers, and drive service department revenue.

Key Responsibilities: Greet customers and assist with service needs. Write repair orders and document customer concerns. Recommend maintenance and repairs based on technician findings. Communicate repair timelines, costs, and updates to customers. Coordinate with technicians to ensure accurate diagnostics and repairs. Manage workflow and ensure timely completion of service. Maintain high levels of customer satisfaction and CSI scores. Upsell services and increase service department revenue.

Qualifications: Experience as a service advisor, service writer, or automotive service consultant. Strong communication and customer service skills. Ability to sell recommended services and build customer trust. Knowledge of automotive repair and maintenance processes. Ability to work in a fast‐paced dealership environment.

Benefits: High earning potential for Service Advisors. Competitive base pay plus commission and bonuses. Performance‐based incentives tied to service sales and customer satisfaction index. High‐volume service departments with steady workflow. Strong customer traffic and support teams. Career growth opportunities – advancement into Service Manager and Fixed Operations roles. Ongoing training in service sales and customer experience.