Automotive Service Advisor
beaver mitsubishiJacksonville (FL)
Automotive Service Advisor
Posted 53 days ago
beaver mitsubishiJacksonville (FL)
SENIORITY
Mid
About the role
Beaver Auto Job Opportunity At Beaver Auto, our mission is to provide a healthy, positive work environment allowing us to attract the best people in our market; creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and are seeking a hard working, eager to learn individual excited to serve alongside of us.
Responsibilities:
- Minimum 2+ of experience writing Automotive Service
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Reinforce company policies and adhere to company standards.
- Comply with applicable laws and
a good working relationship with factory(s) and foster positive employee
and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Must be able to communicate effectively in English, both verbally and in writing, to interact with customers and team members.
Must be comfortable using various computer systems and software. Experience with the Reynolds and Reynolds system is a plus.
What We Offer:
- Employee purchase and service discount
- Medical, Dental, Life, Disability insurance
- Flexible Spending Plan 401(k) retirement plan
- Paid Vacation
- Family-oriented and friendly work environment
- Tenured leadership and management team, with a focus on career development
- Flexible schedule
- Team outings
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.