Customer Service Representative
opus inspectionBaltimore (MD)
$16.50/hr
ApplyCustomer Service Representative
Posted today
opus inspectionBaltimore (MD)
SENIORITY
Junior
SALARY
$16.50/hr
About the role
Customer Service Representative
Location: Baltimore, MD
Job Type: Full Time/Non-Exempt
Pay Rate:
$16.50/hr, plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match Envirotest is a proud subsidiary of Opus Inspection, the worldwide provider of vehicle emissions testing equipment and services.
Our mission:
to make the world a cleaner and safer place by providing highly effective solutions for vehicle inspection through innovative technologies, customer focus and operational excellence. We are looking for a passionate Customer Service Representative to join our team and assist our motorists in understanding their emission testing results.
Responsibilities:
Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
Guide motorists through waiver process and extension requests.
Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
Perform emission tests when needed.
Creating a clean and professional environment to keep our station clean and welcoming.
Other duties as assigned.
Minimum Qualifications:
- High school diploma or equivalent
- Completion of certification training program for customer service/emissions testing
- Friendly, professional communication skills
- Strong organizational skills and attention to detail
- Comfortable standing for long periods (up to 90% of the shift)
- Automotive knowledge and/or customer service experience is a plus
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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