Community Liaison Marketing & Business Development Medical Group Renton WA

Job TitleCommunity LiaisonJob DescriptionHarmonyCares is one of the nation's largest home-based primary care practices. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice. Our mission is to bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our shared vision is that every patient deserves access to quality healthcare. Our values are that the way we care is our legacy, every interaction counts, we go the extra mile, and we empower and support each other.ResponsibilitiesThe Community Liaison is responsible for inbound/outbound communication and business development. The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, our mission and service offerings. This role will help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares and will explain the benefits of enrollment to eligible patients and caregivers.Essential duties and responsibilities include:Market analysis, along with competitive landscape, in which to differentiate HarmonyCares services to external referral partnersKnow and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the mostMeet or exceed agreed upon in person and virtual meeting goals with key decision makersThoroughly understand eligibility and enrollment processesProvide education on and facilitate, as requested, benefit enrollment and processesTrack performance in CRM demonstrating plan and adherence to budgeted targets for a given regionSchedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programsFor patients interested in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company's practices are participating, inform them about the program; and, if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)Answer inbound calls from patients, families, and facility staff members regarding the Company's business units operating in the relevant marketPromptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate departmentOversee and document outreach calls conducted, and meetings scheduled with external sourcesAdhere to all company policies and procedures and all applicable laws and requirements, including without limitation those related to marketing (including marketing plans), interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in person)Comply with HIPAA privacy and security guidelines and company policies, procedures and standardsMaintain consistent communication with sales leaders and local business unit leadership and support staffPerforms other additional duties as assignedQualificationsRequired knowledge, skills and experience include:Bachelor's Degree or 4+ years of B2B sales experience2+ years of health care related industry sales/marketing experienceMust maintain a valid driver's license and good driving recordExcellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral sourceKnowledge of sales techniques and territory managementExcellent interpersonal communication, presentation and customer service skills requiredProficiency with Microsoft Office, Word, Excel, OutlookAbility to travel within assigned territory and attend sales meetings as requiredExcellent written and verbal communication skillsAbility to work independently and complete multiple tasksStrong organizational skillsSelf-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and trainingPay TransparencyIndividual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.Posted Max Pay RateUSD $95,000.00/Yr.Posted Min Pay RateUSD $70,000.00/Yr.