Solutions Architect
brooksourceGrand Rapids (MI)
About the role
Senior Solutions Architect – Loyalty & Customer Engagement Our client, a leading Midwest retailer, is seeking a Senior Solutions Architect to shape the technology strategy and architecture behind next-generation Loyalty & Customer Engagement experiences. This role will help define scalable solutions across rewards, personalization, promotions, customer identity, customer data, and Voice of Customer capabilities. Working closely with Product, Engineering, Data & Analytics, Enterprise Architecture, and business leaders, you’ll translate complex business needs into modern, scalable technical solutions and provide architectural leadership from strategy through implementation. Key Areas of Focus Loyalty, rewards, promotions, and personalized offers Customer identity, profiles, and engagement platforms Voice of Customer and feedback ecosystems, including Medallia Customer data, analytics, AI/ML, and personalizationAPIs, event-driven architecture, messaging, and modern data platforms High-volume digital and customer-facing applications What We’re Looking For 5–10+ years of experience in solution architecture, software architecture, or senior technical roles Strong experience designing enterprise-scale, customer-facing solutions Ability to translate business requirements into architecture, technical strategy, and actionable designs Experience with modern integration and cloud architecture patterns Background in retail, eCommerce, loyalty, customer engagement, or marketing technology preferred Strong communication skills and the ability to influence across technical and business teams
Equal Employment Opportunity:
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
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