Bilingual Customer Engagement Specialist

Posted 2 days ago

virtual vocationsDenver (CO)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

To provide exceptional customer service, the full-time Bilingual Customer Engagement Specialist will manage inbound and outbound communications in both Canadian French and English, utilizing web-based tools to resolve inquiries and enhance the customer experience while working remotely. Key responsibilities Resolve complex consumer issues and provide guidance to first-level representatives on high-level inquiries Negotiate and follow up on consumer concerns to ensure satisfaction, maintaining quality assurance throughout Engage with consumers via calls, live chat, or email to troubleshoot problems and assist with eCommerce transactions Required qualifications Native Canadian French speaker with proficiency in English 2+ years of experience in a consumer-facing role preferred Familiarity with Google Suite and multiple communication tools Experience in call center, voice, chat, and email communications preferred High School Graduate or GED with the ability to type 25 wpm

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