Senior Solution Engineer, Compute Systems
Senior Solution Engineer, Compute Systems
Posted 52 days ago
SENIORITY
Lead
About the role
- Provide direct support to our NVIDIA Enterprise customers to resolve or advance customer issues.
- Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
- Apply AI to create/update products and/or support tools.
- Take ownership and drive customer issues from inception to resolution.
- Document customer interactions to better enhance our knowledge base.
- Apply agentic AI skills to solving customer issues and software development
- Occasional work on weekends and holidays to support customers
- What we need to see: Minimum of a BS in Computer Engineering, Electrical Engineering, or equivalent experience.
- At least 10 years of engineering experience with multi-GPU platforms
- Strong system software (firmware, BIOS, kernel, driver, operating system) expertise
- Solid understanding of Linux and the ability to troubleshoot, optimize, and customize Linux environments for AI/ML workloads.
- Containerized solutions experience with Docker, Kubernetes, and/or Slurm
- Professional-level communication skills, including adjusting communication to the technical level of the audience, and staying calm and focused in negative situations.
- Excellent follow-up and organizational skills, with a passion or love for solving problems.
- Proficient in C/C++ programming of platform OS, firmware, BIOS, kernel, drivers
- Proficient in Python programming with the ability to build custom tools
- Ways to stand out from the crowd: Background with parallel programming or GPU acceleration (e.g., CUDA)
- Experience developing in GPU accelerated / cloud / virtualized environments
- Experience analyzing software performance of distributed workloads
- Clustering or HPC data center technologies including Upper Layer Protocols (i.e., NCCL, MPI)
- Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 270,250 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5.You will also be eligible for equity and benefits.
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