Applied AI Architect (Principal/Lead)

Job Details: About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 01/31/2027.

About The Role: Our architect team is organized into four domains that together make the platform work for customers: Platform Advantage (why Salesforce, why now), Emerging Tech & UI Innovation (agent execution and dev tooling), Data & AI Excellence (data, semantics, and AI context), and Governance & Trust (identity, security, and audit). This req can land in any of the four, based on where your deepest expertise fits and where the team has the most need at the time of hire. Across all four domains, the DNA is the same: you lead with the customer's business and technical problem, not a product pitch, you're fluent across Salesforce and its alternatives, and you stay engaged through execution so the work actually lands, not just the recommendation.

What You’ll Do: Your day-to-day will concentrate in one or two of the following, depending on domain placement: Agent Architecture (Platform Advantage / Governance & Trust): orchestration, agent-to-agent interaction, state and memory, guardrails, testing. MCP & Capability Architecture (Platform Advantage / Emerging Tech): exposing business capabilities for agents to discover and act on, not just raw objects. Data 360 & Semantic Architecture (Data & AI Excellence): unified customer data, semantic layers, and the context AI needs to be useful. Headless & Composable Architecture (Platform Advantage / Emerging Tech): APIs, headless experiences, and composable extensions of Salesforce beyond the standard UI. AI-Assisted Development (Emerging Tech): coding assistants, reviewing AI-generated work, dev lifecycle and quality practices. AI Governance & Security (Governance & Trust): identity and permissions, data access, agent authority, human-in-the-loop controls, audit. Regardless Of Domain, You’ll Also Work collaboratively across multiple pre and post sale teams. Align C-suite stakeholders around a shared view of a business problem and map it to a capability someone can act on. Help resolve platform-fit ambiguity for customers facing conflicting internal recommendations or a troubled prior rollout. Name ambiguity and route it explicitly to the right domain rather than letting unclear work default to whoever's in the room.

What We’re Looking For: Required