Customer Service Representative

Posted yesterday

staff financial groupSmyrna (GA)

Customer Service Representatives Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Mid

SALARY

$40,000 - $42,000 per year

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About the role

Customer Service Representative Smyrna, GA Full-Time Onsite $40,000$42,000 annually A well-established and growing distributor in the HVAC, Building Automation, and Industrial markets is seeking a Customer Service Representative to join their Atlanta team. Known for top-tier service and strong vendor partnerships, this company supports contractors, OEMs, and system integrators across the Southeast. The Customer Service Representative will play a critical role in supporting customers with product inquiries, order processing, and day-to-day service needs. This is an excellent opportunity for someone who enjoys a fast-paced environment and is eager to grow within a supportive, team-oriented company.

Key Responsibilities:

Provide prompt and courteous customer service via phone, email, and in-person
Accurately enter and process orders using an ERP system
Assist customers with product information and technical support (training provided)
Coordinate with sales and warehouse teams to ensure timely order fulfillment
Handle returns, shipment tracking, and problem resolution professionally
Maintain customer records and documentation
Support walk-in customers with their order needs
Contribute to ongoing process improvements and customer satisfaction goals

Qualifications:

Minimum 1 year of experience in a customer service or inside sales role
Strong communication skills and a customer-first mindset
Call Center experience
Comfortable using Microsoft Office and ERP/order management systems
Detail-oriented, organized, and dependable
Ability to work collaboratively and adapt in a dynamic environment

Preferred:

Knowledge of HVAC, electrical, or industrial products
Experience in a distribution or supply chain setting
Familiarity with Salesforce

Perks & Benefits:

Competitive salary ($40,000$42,000 annually)
Supportive and collaborative team culture
Opportunity to grow in a specialized and in-demand industry

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