Remote Digital Communications Specialist II Escalations
tailored brandsHouston (TX)
Remote Digital Communications Specialist II Escalations
Posted today
tailored brandsHouston (TX)
SENIORITY
Mid
About the role
Tailored Brands is seeking a Digital Communications Tier 2 Representative to handle escalated customer inquiries remotely. You will review queues, manage BBB/Medallia reviews, social media feedback, and do-not-contact requests while supporting Tier 1 colleagues.
You'll balance customer satisfaction with profitability, navigate multiple systems, complete POS tasks, and stay current on policies and company initiatives in a fast-paced environment.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.