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David Careers

Customer Service Manager

Posted 5 days ago

woolx hanks beltsBinghamton (NY)
First-Line Supervisors of Personal Service WorkersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

SALARY

$35.00 per hour

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About the role

Customer Service Manager WOOLX & HANK’S BELTS | ENDICOTT, NY
Pay: $35.00 per hour •
Work location: In person
About the Opportunity: Woolx and Hank’s Belts are two growing, customer-focused brands committed to exceptional products and outstanding service. We take pride in building lasting relationships with our customers, and we believe a great customer experience starts with a strong, motivated team. We are seeking a confident, results-driven Customer Service Manager to lead customer service operations across both brands. This is a hands-on leadership position for someone who thrives in a fast-paced environment, takes ownership of challenges, and knows how to bring out the best in their team. We are looking for a leader who can develop people, improve processes, solve problems, and help take our customer service department to the next level.
Key Responsibilities: Team Leadership & Development
  • Lead, motivate, and manage the customer service team to deliver exceptional support across all communication channels.
  • Create a positive, productive, and accountable team environment.
  • Oversee hiring, onboarding, training, scheduling, and staffing.
  • Provide ongoing coaching, feedback, and performance evaluations.
  • Set clear expectations and measurable performance goals. Customer Experience & Service Excellence
  • Champion five-star service across Woolx and Hank’s Belts.
  • Ensure inquiries are handled accurately, professionally, and promptly.
  • Resolve escalated customer concerns with sound judgment and a solutions-focused approach.
  • Improve customer satisfaction, loyalty, and long-term relationships.
  • Oversee Amazon customer communications in accordance with Amazon policies and service standards. Operations & Performance Management
  • Manage daily workflows, priorities, and departmental responsibilities.
  • Monitor response times, customer satisfaction, productivity, and service quality.
  • Analyze feedback and performance trends to identify opportunities for improvement.
  • Implement processes that improve efficiency, accuracy, and customer experience.
  • Oversee employee timekeeping, payroll hours, and scheduling accuracy.
  • Maintain a clean, organized, professional work environment.
  • Provide leadership with performance updates, insights, and actionable recommendations.
What We’re Looking For: Qualifications & Experience
  • At least 3 years of management or leadership experience required, preferably in customer service, retail, e-commerce, or a related field.
  • Proven ability to lead, coach, motivate, and hold a team accountable.
  • Excellent written and verbal communication skills.
  • Strong organizational, time-management, multitasking, and problem-solving abilities.
  • Ability to prioritize competing responsibilities in a fast-paced environment.
  • Experience tracking team performance and implementing process improvements.
  • Comfort learning new systems, technology, and procedures quickly.
  • A dependable, professional attitude and a passion for outstanding service.
The Ideal Candidate:
  • Leads by example and earns the respect of their team.
  • Takes initiative and follows through without constant direction.
  • Holds themselves and others to high standards.
  • Addresses performance concerns directly and constructively.
  • Balances customer, employee, and business needs.
  • Brings solutions, not just problems. Why Join Woolx & Hank’s Belts? You’ll help shape the customer experience, develop our team, and strengthen the processes that support our continued growth.
What We Offer:
  • A meaningful leadership role with a direct impact on team culture and customer satisfaction.
  • The opportunity to work with two established, growing brands.
  • A collaborative environment that values initiative, accountability, and teamwork.
  • Opportunities for professional growth and development.
  • 401(k) matching, employee discounts, and paid time off.
Ready to Lead? If you’re a motivated, organized, and results-oriented leader who enjoys developing people, solving problems, and delivering exceptional customer experiences, we’d love to hear from you. Join Woolx and Hank’s Belts and help us build a customer service team that sets the standard for excellence.

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