Manager - Infrastructure Governance & FinOps

Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."This position is for full-time, onsite employment at the Family Dollar Chesapeake, VA Store Support Center."General Summary:The Manager of Vendor Governance, FinOps, Asset Management & Contract Management serves as the centralized control-plane governance function within Family Dollar's Infrastructure Engineering organization. This is a unique, high-trust role designed with intentional independence — operating without dedicated direct reports to preserve separation of duties, eliminate conflicts of interest, and ensure objective oversight across all infrastructure engineering teams and BPO partners.This role provides the VP of Infrastructure Engineering & Operations with an independent, consolidated view of vendor performance, technology spend, asset health, and contractual obligations across all domains: Hybrid Cloud, Network Engineering, Automation, and Retail/Edge environments. It is the single source of truth for governance intelligence across a multi million infrastructure portfolio spanning 7,400+ stores, 9 distribution centers, 2 data centers, and 3 public cloud platforms.This is not an operational role. It is a governance, intelligence, and accountability function — one that provides executive-level visibility and keeps the infrastructure organization disciplined, cost-effective, and contractually sound.Principal Duties & Responsibilities:Vendor Governance & Performance ManagementOwn the vendor governance framework for all infrastructure technology vendors and service providersTrack and report on vendor SLA/KPI compliance across BPO, telecom, hardware, software, and cloud vendorsLead vendor performance reviews (QBRs, MBRs) and escalate performance gaps to the VP and relevant directorsMaintain a vendor risk register and flag concentration risks, single-vendor dependencies, and end-of-life exposuresEvaluate vendor roadmaps and alignment with Family Dollar's technology strategyServe as an independent governance bridge between engineering teams and BPO partners — not embedded in eitherFinOps & Cost Optimization (Cloud + On-Premises)Lead FinOps practice across Azure, GCP, OCI, and on-premises infrastructureOwn cost visibility dashboards, chargeback/showback models, and monthly spend reporting for the VPIdentify and drive cost optimization opportunities: reserved instances, rightsizing, idle resource elimination, and license rationalizationDefine and enforce cloud cost governance policies in partnership with engineering teamsMonitor cloud spend anomalies and alert leadership to budget variances in real timeMaintain multi-year infrastructure cost forecasts and support annual budgeting cyclesPartner with Finance to align infrastructure spend to business unit cost allocationsAsset Management & Lifecycle GovernanceOwn the end-to-end IT asset lifecycle governance process: procurement, deployment, tracking, and decommissionEnsure CMDB accuracy and completeness as the authoritative system of record for all infrastructure assetsMaintain hardware refresh schedules and lifecycle dashboards across stores, DCs, data centers, and cloudPartner with engineering teams to identify EoL/EoS risks and drive proactive refresh planningGovern software license entitlements and utilization to prevent compliance exposureValidate BPO asset inventory reporting and reconcile against procurement recordsTrack and report on asset financial depreciation schedules in partnership with FinanceContract Management & Procurement GovernanceOwn and manage all infrastructure technology contracts: renewal calendars, terms, SLAs, and obligationsLead contract renewals, amendments, and renegotiations in partnership with Legal, Procurement, and FinanceMaintain a centralized contract repository with renewal triggers, expiration tracking, and risk flagsEvaluate vendor proposals and new contracts to ensure alignment with technical and financial requirementsIdentify contract optimization opportunities: consolidation, renegotiation, and elimination of redundant agreementsEnforce contract SLA commitments and hold vendors accountable through structured performance reviewsSupport RFP / RFI processes for infrastructure technology procurementsExecutive Reporting & Governance IntelligenceProduce monthly and quarterly infrastructure governance dashboards for the VP, covering: vendor health, cost posture, asset lifecycle status, and contract obligationsMaintain a unified governance scorecard across all infrastructure domainsPrepare executive briefings, board-level summaries, and business case materials as neededIdentify and escalate emerging governance risks: compliance gaps, cost overruns, vendor failures, and contractual exposureDevelop and maintain governance policies, standards, and procedures for vendor, asset, and contract managementBPO Oversight & AccountabilityIndependently validate BPO performance against contracted SLAs and KPIs — separate from engineering directorsAudit BPO invoices against contracted rates and service deliveryMaintain a BPO performance scorecard and present findings to the VP on a regular cadenceIdentify BPO delivery gaps and work with the VP to initiate corrective action plansTrack BPO-driven cost savings and efficiency commitments against actualsSecurity & Compliance Governance SupportMaintain a mapping of infrastructure assets and vendors to regulatory and compliance frameworks (PCI-DSS, SOX)Track patch compliance and remediation SLAs across managed infrastructure domainsSupport audit readiness by maintaining governance documentation, contract evidence, and asset recordsFlag vendor or asset lifecycle risks that create compliance exposurePosition RequirementsTechnical KnowledgeSolid understanding of cloud platforms (Azure, GCP, OCI) and hybrid cloud cost structuresFamiliarity with enterprise infrastructure domains: networking, compute, storage, backup, and cloudWorking knowledge of CMDB tooling (ServiceNow or equivalent) and asset lifecycle processesUnderstanding of software licensing models (perpetual, subscription, consumption-based)Proficiency with FinOps tooling and cloud cost management platforms (e.g., Apptio, CloudHealth, native cloud billing)Governance & Commercial SkillsProven expertise in contract lifecycle management: negotiation, renewal, compliance enforcementExperience building and executing vendor governance frameworks including SLA tracking and QBRsFinOps practitioner experience: chargeback, showback, reserved instance strategy, rightsizingAbility to develop executive-ready dashboards, governance reports, and financial modelsStrong analytical skills — able to synthesize complex data into actionable insightsFamiliarity with IT procurement and sourcing best practicesMinimum Requirements:Education & ExperienceBachelor's degree in Business, Information Technology, Finance, or a related field8+ years of experience in IT governance, vendor management, FinOps, or IT asset management — within a large enterprise environment3+ years in a role with direct accountability for technology contracts, vendor performance, or infrastructure cost managementExperience operating in a multi-vendor, BPO-partnered IT delivery modelExposure to large-scale retail or distributed enterprise environments strongly preferredPreferred Qualifications:FinOps Certified Practitioner (FinOps Foundation)ITIL v4 Certification — Asset Management or Service Management tracksCertified Technology Procurement Professional (CTPP) or equivalentIAITAM Certified Asset Manager (ICAMP or CHAMP)Experience with ServiceNow ITAM/SAM, Flexera, or Snow SoftwarePrior experience at a large-format retailer (Dollar General, Walmart, Target, etc.)Exposure to TSA (Transition Service Agreement) governance environments“Projected Salary Range: $120,000 - $135,000”.Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. Full time510 Volvo Parkway,Chesapeake,Virginia 23320IT SecurityFamily Dollar