Client Support & Solutions Consultant
hopesglobalgetawaysColumbia (SC)
Client Support & Solutions Consultant
Posted yesterday
hopesglobalgetawaysColumbia (SC)
SENIORITY
Junior
About the role
About the Opportunity:
We are seeking organized, solution-minded individuals to join our remote team as Client Support & Solutions Consultants. In this role, you will help clients navigate vacation-planning needs by researching appropriate options, coordinating requested arrangements, and providing dependable support when questions or changes arise.
This opportunity is ideal for individuals who enjoy customer interaction, problem-solving, research, and managing responsibilities independently. Previous travel-industry experience is not required. Training, supplier education, and continued support are provided.
Independent Work Structure
This is a remote, independent opportunity rather than a traditional hourly or salaried employee position. You will have flexibility in managing your schedule while taking responsibility for client communication, follow-up, organization, continued learning, and relationship-building.
Individuals who succeed in this role are proactive, dependable, comfortable working independently, and willing to take ownership of their client relationships while using the tools and resources provided.
What You'll Do:
Speak with clients to understand their preferred destinations, travel dates, budget, interests, priorities, and individual concerns.
Research resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services through approved supplier resources.
Help clients compare available choices, identify practical solutions, and coordinate selected arrangements.
Organize reservation information, confirmations, schedules, itinerary details, and other important trip materials.
Provide ongoing support by answering routine questions, sharing updates, following up on outstanding items, and assisting with standard booking adjustments.
Review information for accuracy, monitor important deadlines, maintain organized records, and continue developing destination and supplier knowledge.
What You'll Have Access To
Fully remote work with flexible scheduling
Beginner-friendly onboarding and training
No previous professional travel experience required
Ongoing team guidance and mentorship
Supplier and destination education
Professional development and skill-building resources
Opportunities to strengthen client service, communication, research, organization, and problem-solving skills
Performance-based incentives and recognition opportunities
Qualifying travel discounts and industry-related benefits
Supportive virtual team environment
Qualifications:
Strong written and verbal communication skills
Professional, helpful, and solution-oriented approach
Strong organization and attention to detail
Comfortable researching information and explaining available options
Effective problem-solving and follow-up abilities
Ability to manage multiple client needs and deadlines independently
Willingness to learn supplier systems, digital platforms, and new processes
Dependable, adaptable, and comfortable taking initiative
Self-motivated and capable of working independently
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying regions
Before you apply
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Your notice period
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