Call Center Services Representative 3
datamanIrving (TX)
About the role
Overview:
DatamanUSA is looking for a Call Center Services Representative 3 for our direct client based in TX. This is a great opportunity for someone who is a quick learner with excellent people skills.
Job Details
Job Title:
Call Center Services Representative 3 Location: Irving, TX Duration: 12 months Basic Qualifications:*) High school diploma/GED or bachelor's degree+5years relevant experience. *) Experience in an HR shared services or call center environment. *) Proficiency with AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions. *) Utilization case-management or ticketing systems in a high-volume support environment. *) Advanced Microsoft Office skills (Excel, Word, PowerPoint). *) Strong analytical, problem-solving, and troubleshooting skills. *) Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels. *) Demonstrated ability to manage sensitive or difficult situations with professionalism and discretion. *) Advanced proficiency in Microsoft Office applications including Excel, Word, and PowerPoint Core Competencies:*) Customer-Centric Mindset *) Analytical Problem Solving *) Stakeholder Collaboration *) Continuous Improvement & Innovation *) Adaptability & Learning Agility *) Accountability for Results *)
Operational Excellence Preferred Qualifications:
*) Strong knowledge of or experience with Service Now and Workday tools. *) Strong knowledge of Human Resources and/or Shared Services practices. *) General knowledge of Payroll and Timekeeping. *) General knowledge of Travel and expense reporting.
Skills:
*) High school diploma/GED or bachelor's degree+5years relevant experience. *) Experience in an HR shared services or call center environment. *) Proficiency with AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions. *) Utilization case-management or ticketing systems in a high-volume support environment. *) Advanced Microsoft Office skills (Excel, Word, PowerPoint). *) Strong analytical, problem-solving, and troubleshooting skills. *) Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels. *) Demonstrated ability to manage sensitive or difficult situations with professionalism and discretion. *) Advanced proficiency in Microsoft Office applications including Excel, Word, and PowerPoint
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