Remote Workforce Planner & Call Center Ops Analyst
aahMint Hill (NC)
About the role
Advocate Health is seeking a Monday–Friday remote operations professional to monitor and optimize staffing for Patient Access & Care Team call centers. You will analyze call queues, manage schedules, and generate performance reports to support service levels.
The role requires familiarity with WFM tools (Genesys, Verint, Nice) and a strong statistical mindset to drive schedule improvements and cost efficiency. Remote work is supported from multiple US locations.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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