Bilingual Practice Manager

Responsibilities: Ensure the office provides high-quality and compassionate dental care to all patients, covering general dentistry, orthodontics, and additional services. Oversee daily office operations and manage all staff members. Manage processes and best practices to support scheduling and show rate expectations Maintain the office's operational readiness, appearance, and presentation. Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction metrics. Use PowerBI and financial analytics to make and support business decisions Ensure adequate staffing by interviewing and selecting candidates to align with patient schedules. Foster team member satisfaction and retention through effective communication, recognition, teamwork, and employee relations practices. Identify training needs and implement initiatives to support staff development and meet company and individual objectives. Provide concierge style support to all specialty doctors and independent contractors to align with Expanded Services and Orthodontics program initiatives. Uphold the highest standards of integrity by complying with all government regulations and company policies. Track and monitor collections and follow up with patients as needed. Solicit referrals from patients post treatment while also tracking satisfaction with care provided Secondary Functions and Responsibilities: Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options Explain, promote, and adhere to company payment policies and procedures Drive local marketing efforts through participating in local community affairs and events to include school screenings, board member meetings and any opportunity to promote a positive image of us

Qualifications: Education/Experience: Minimum of 1 year of dental office management experience High school or GED required; bachelor's degree preferred

Technical Skills: Computer skills: Microsoft Office Skills and Attributes: Bilingual in English and Spanish Deep understanding of commercial insurance or Medicaid billing Compassion and high level of service for our patients, parents, and staff Integrity, always doing the right thing Financial acumen Team building, employee relations, and organizational and staff development skills Track record of superior performance in growing both the top and bottom line Strong interpersonal and communication skills Well-developed analytical and problem-solving abilities Ability to read and interpret reports, write reports and business correspondence Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines High degree of initiative, accountability, and independent judgment

Physical Requirements: The nature of work requires the ability to: Effectively communicate and exchange information with staff, supervisors, and other internal clients Operate a computer, keyboard, and standard office equipment. Work performed in a non-clinical office environment. Requires availability for extended hours during peak periods. Hours may change to meet the business needs. W ork is performed in a professional office, clinical, or support environment, depending on the role and business needs. Team members may be required to work extended or alternate hours during peak periods or to support operational requirements. Scheduled hours and work location may vary based on business needs.

Equal Employment Opportunity: Benevis, Inc. is an equal opportunity employer. We do not discriminate in employment on the basis of any characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, compensation, training, and separation. Reasonable Accommodation Benevis, Inc. provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs. If you need accommodation to apply, interview, or perform the essential functions of this position, you may contact the Human Resources Department.