Systems Software - Manager

Posted 2 days ago

v2softOrlando (FL)

SENIORITY

Lead

About the role

Job Description:

Essential Position Functions: Provide leadership role in the implementation, operation and support of infrastructure services; including server, network and telephony devices and related applications
Provide leadership for 2nd tier support for technology systems within the enterprise
Lead recommendations for enhancing approaches for systems support services
Develop and manage effective working relationships with other departments, groups and personnel within the organization and with vendors
Analyze performance of technology systems and take action to correct deficiencies
Participate in the development and implementation of processes that improve efficiency and enhance productivity
Review workload and staffing requirements, make recommendations regarding employment, promotions, salary adjustments, and termination
Direct staff and the activity of others during the testing, monitoring and installation of new systems and major system releases
Perform employee counseling and work performance evaluations as required
Provide a minimum of weekly status report update for current projects
Manage, control, direct, and supervise assigned direct reports, including general leadership, planning, organizing, and reviewing
Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others

All work responsibilities are subject to having performance goals and/or targets established.

Required Knowledge and skills:

Ability to work with and through people to establish goals, objectives, and action plans
Thorough knowledge of technology solutions for the Internet; hand held devices; personal computers; and networks
Ability to quickly learn business and manage end-user expectations and effectively manage time, resources, and deadlines
Ability to drive quality into the company culture by contributing to internal initiatives
Understanding of RDBMS concepts, preferred.

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