Director, Product Management - Virtual Veterinary Services

Director, Product – Virtual Veterinary ServicesAt Chewy, we strive to be the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think outside the Chewy box to delight, surprise, and thank our loyal pet lovers!Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. Within Chewy Health, we are redefining how veterinary care is delivered—extending beyond the clinic to meet pet parents wherever they are. Our virtual veterinary services are a core pillar of this strategy, providing pet parents with fast and convenient access to veterinary guidance through a growing suite of digital care experiences, ranging from free triage to full telemedicine.As we scale, a critical focus is how virtual care is surfaced, adopted, and experienced across the broader Chewy ecosystem. We are seeking a Director, Product – Virtual Veterinary Services to lead product execution across this space—owning how the experience comes to life for both pet parents and providers, and how it integrates seamlessly across Chewy.This leader will translate business strategy into high-impact product experiences, drive roadmap delivery, and build a high-performing product organization, partnering closely with engineering, clinical, operations, and growth teams.What You'll DoOwn product execution & deliveryTranslate business strategy into clear product plans, priorities, and deliverablesDrive high-quality, predictable delivery across multiple teams and workstreamsMaintain strong operating mechanisms for planning, prioritization, and cross-functional alignmentOwn the end-to-end customer experienceDefine and continuously improve the full pet parent journey, including discovery, education, access, consult initiation, and post-care engagementEnsure experiences are intuitive, trusted, and seamlessly integrated into the broader Chewy ecosystemIdentify and eliminate friction points that limit adoption, completion of care, or customer satisfactionOwn the end-to-end veterinary professional experienceDefine and continuously improve the end-to-end experience for veterinary professionals, including pre-consult preparation, in-consult workflows, documentation, and post-care processesBuild intuitive tools and workflows that enable veterinary professionals to deliver high-quality, efficient, and compliant care, in close partnership with clinical, legal, and operations teamsIdentify and eliminate difficulties that reduce provider satisfaction or clinical effectiveness, improving engagement, retention, and sustained performanceDrive deep integration across ChewyPartner with product teams across Cart, Checkout, PDP, Pharmacy, Vet Diet, Payments, CRM and Customer Service to embed virtual care across the end-to-end customer journeyInfluence shared roadmaps and priorities to ensure consistent, high-quality representation of virtual care across all key surfacesDrive alignment across teams to reduce fragmentation and deliver a cohesive, unified experienceImprove care flow, access, and efficiency through productImprove intake, routing, and overall care flow in partnership with operations and clinical teamsFind opportunities to increase access, throughput, and utilization through scalable product and system designInfluence demand shaping and intake quality to improve downstream performance and reduce inefficienciesDrive product performanceOwn product metrics, including conversion, engagement, retention, and funnel performanceEstablish goals, dashboards, and operating rhythms to monitor and improve performanceUse data and experimentation to drive continuous improvement and inform prioritizationOperate in a regulated, clinical environmentEnsure all experiences meet regulatory and compliance requirementsPartner with clinical, legal, and compliance teams to integrate appropriate guardrails and workflowsBalance compliance with a seamless customer experienceLead a scaled product organizationLead and develop a multi-layered product team, including leaders and individual contributorsDrive team performance, coaching, and career developmentDefine team structure and operating model to support a growing and increasingly complex product portfolioCross-functional leadershipAct as the product leader for virtual care across a highly matrixed organizationInfluence across teams without direct authority to deliver business outcomesCommunicate roadmap, priorities, tradeoffs, and performance clearly to senior partnersWhat You'll NeedBA/BS in Computer Science, Engineering, Business, or equivalent (MBA a plus)10+ years of experience, including 8+ years in product management5+ years of experience leading product teams, including experience leading leadersProven track record of delivering complex, multi-team product roadmaps at scaleExperience owning and optimizing end-to-end customer journeys and funnel performanceStrong product and execution instincts, with the ability to balance speed, quality, and impactExperience working cross-functionally across product, engineering, operations, and business teamsDemonstrated ability to build and scale high-performing product organizationsStrong analytical abilities and experience using data to drive decisions and measure impactExcellent communication and partner management skillsExperience operating in regulated environments (e.g., healthcare, telehealth, pharmacy, fintech)BonusExperience building or scaling telehealth or virtual care platformsExperience with two-sided or marketplace products (customers and providers)Familiarity with clinical workflows, provider tooling, or scheduling systemsBackground in veterinary or human healthcareExperience integrating products across large, multi-surface ecosystemsThis is a unique opportunity to lead product for a rapidly scaling digital health business—owning how virtual veterinary care is delivered at scale, and shaping experiences that improve access, quality, and outcomes for millions of pet parents.The base salary range for this role is $204,500 - $300,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.