Ticket Agent Customer Service Representative Seasonal

Posted yesterday

rhode island fast ferryNorth Kingstown (RI)

Reservation and Transportation Ticket Agents and Travel Clerks Coastal and Great Lakes Passenger Transportation

SENIORITY

Entry

Apply

About the role

Ticket Agent / Customer Service Representative (Seasonal)

Location: 1347 Roger Williams Way, North Kingstown, RI

Company: Rhode Island Fast Ferry

Compensation: Competitive hourly wage (DOE)

About Us: Rhode Island Fast Ferry operates high-speed ferry service between Rhode Island and Martha's Vineyard, along with scenic lighthouse cruises on Narragansett Bay. We're a close-knit, high-energy team that takes pride in delivering a great customer experience. Our shoreside staff play a key role in keeping operations running smoothly and ensuring every passenger starts their trip on the right foot.

The Role: Rhode Island Fast Ferry is seeking Ticket Agents / Customer Service Representatives for our summer season (May - October). These are full-time, seasonal positions based at our North Kingstown terminal. This is a great opportunity for high school and college students, or anyone looking for a fast-paced, customer-focused role. As a front-line team member, you'll be the first point of contact for passengers—handling ticketing, answering questions, and helping ensure a smooth travel experience.

What You'll Do: Assist customers with ticket purchases, reservations, and check-in Answer phones and provide accurate information about schedules, fares, and services Help customers plan trips and resolve issues professionally Process transactions and handle cash/credit payments Support daily office operations and administrative tasks Maintain a friendly, organized, and efficient front desk environment

What We're Looking For: Friendly, outgoing personality with strong communication skills Positive attitude and strong work ethic Ability to work in a fast-paced, team-oriented environment Comfortable interacting with customers and handling questions or concerns Strong attention to detail and ability to learn quickly Previous customer service or retail experience (preferred)

Why Join Us: Great summer job in a fast-paced, team-oriented environment Be part of a tight-knit, energetic crew Build valuable customer service and communication skills Opportunity for returning seasonal employment

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.