Manager of Technology

Job Description: Manager of Technology | Marmaxx Store Operations Position Summary This role serves as the primary business partner and informed and influential voice of store operations for key technology platforms including UKG Pro, Logile, WorkJam, and Reflexis. This role ensures store teams have the tools, processes, and support needed to operate efficiently and deliver an exceptional internal and external customer experience. By improving how our stores schedule labor, communicate priorities, manage tasks, and engage associates, this leader will directly influence operational efficiency, Associate experience, and business performance. The role will partner closely with Store Operations, Human Resources, IT, Payroll, Learning & Development, and Field Leadership to drive system enhancements, improve operational processes, support workforce planning initiatives, and lead the successful implementation of technology solutions across Marmaxx stores.

Key Responsibilities: Serve as the business lead and subject matter expert for UKG Pro, Logile, WorkJam, and Reflexis. Drive continuous improvement of workforce management, scheduling, task management, communication, and labor optimization platforms. Partner with HR, Payroll, IT, and Store Operations to identify system enhancements and prioritize business requirements. Manage system configurations, testing, upgrades, and rollout activities to support evolving business needs. Analyze workforce and operational data to identify opportunities to improve labor productivity, scheduling effectiveness, and store execution. Develop and maintain system governance, user support processes, and operational standards. Lead cross-functional projects involving store technology, workforce management, scheduling, and operational execution. Create and deliver training, communications, and change management plans to support adoption of new functionality and processes. Act as the primary liaison between Field Leaders, corporate partners, and external vendors.

Who We Are: Looking For 6+ years of experience in retail operations, workforce management, store systems, or a related field. Bachelor's degree in Business, Information Systems or a related field preferred, or equivalent experience Experience managing teams Experience supporting enterprise software and systems implementation, preferred experience with systems such as these preferred: UKG Pro Logile WorkJam Reflexis Strong understanding of labor management, scheduling, workforce planning, and retail operations. Experience leading system implementations, enhancements, and business process improvements. Demonstrated ability to translate business needs into technology solutions. Strong analytical, project management, and problem-solving skills. Excellent communication and stakeholder management abilities. Experience with change management and enterprise technology deployments.

Benefits: Associate discount 401(k) match medical/dental/vision HSA health care FSA life insurance short/long-term disability paid holidays/vacation /sick/bereavement/parental leave EAP incentive programs for management auto/home insurance discounts tuition reimbursement scholarship program adoption/surrogacy assistance smoking cessation child care/cell phone discounts pet/legal insurance credit union referral bonuses All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address 550 Cochituate Road Location USA Home Office Framingham MA 550 Cochituate Rd Salary This position has a starting salary range of USD $117,000.00 to $152,100.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications