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David Careers

ServiceNow Senior Developer / Technical Lead

Posted yesterday

softthink solutionsMcLean (VA)
Software DevelopersComputer Systems Design Services

SENIORITY

Lead

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About the role

Job Title: ServiceNow Senior Developer / Technical Lead
Location: Onsite, Tysons Corner, VA,
Work authorization: US Citizen
Must have minimum Public trust clearance
Job Description: ServiceNow Senior Developer / Technical Lead to support the design, development, and implementation of ServiceNow solutions for federal clients. This role serves as a hands‐on technical leader, responsible for guiding development efforts, ensuring best practices, and delivering scalable, high-quality ServiceNow capabilities. Unlike an Architect, this role is execution-focused, with responsibility for solution implementation, team guidance, and technical quality, rather than enterprise-wide architecture ownership.
Requirements:
  • Lead the design and development of ServiceNow solutions across modules such as ITSM, ITOM, CSM, HRSD, or custom applications
  • Translate business and functional requirements into technical solutions and platform configurations
  • Serve as a technical lead for development teams, providing guidance, mentorship, and code reviews
  • Develop and customize ServiceNow applications using: Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, Integration
  • Hub, and Automation workflows
  • Support integration efforts with external systems via REST/SOAP APIs, MID Server, and third-party tools
  • Ensure adherence to ServiceNow best practices, coding standards, and platform governance
  • Participate in Agile/Scrum ceremonies, sprint planning, and backlog refinement
  • Troubleshoot and resolve complex technical issues across the platform
  • Collaborate with architects and stakeholders to align solutions with overall platform strategy
  • Support testing activities, including unit testing, system testing, and deployment validation
  • Contribute to documentation, including technical design documents and implementation guides
  • Required Qualifications5–8+ years of experience in ServiceNow development and implementation
  • Strong hands‐on experience with: JavaScript, Glide API, ServiceNow scripting, Core ServiceNow modules, (ITSM required; others preferred)
  • Experience developing custom applications and workflows on the ServiceNow platform
  • Proven ability to lead development efforts or serve as a technical point of contact
  • Experience with integrations (REST, SOAP, APIs, MID Server)
  • Familiarity with Agile development methodologies
  • Strong problem‐solving skills and ability to work in a fast‐paced environment
  • Excellent communication skills with both technical and non‐technical stakeholders
Preferred Qualifications:
  • Experience with additional ServiceNow modules such as: ITOM, CSM, HRSD, SecOps, GRCExperience in federal or public sector environments
  • Familiarity with platform upgrades, releases, and instance management
  • Exposure to DevOps/DevSecOps practices within ServiceNow delivery
  • Experience mentoring junior developers or leading small teams
Certifications:
  • ServiceNow Certified System Administrator (required)
  • ServiceNow Certified application Developer (preferred)
  • Additional ServiceNow certifications (e.g., ITSM, ITOM, CSM) are a plus
  • Clearance RequirementsU.S. Citizenship required
  • Ability to obtain and maintain a Public Trust Clearance
  • EducationBachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)

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