CX Relationship Manager, B2B SaaS - Retention & Growth

Posted 3 days ago

gustoDenver (CO)

Customer Service RepresentativesCustom Computer Programming Services

SENIORITY

Mid

About the role

Gusto is seeking a Client Relationship Manager who thrives on building relationships, solving complex problems, and helping plan sponsors succeed. You’ll own inbound Tier 2 work and lead proactive B2B outreach, partnering with cross‑functional teams to ensure every customer interaction is seamless and exceptional. You’ll serve as a critical feedback loop—helping Product, Engineering, and Operations understand how customers use our platform and where we can improve. #J-18808-Ljbffr

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.