Business Process Analyst

Essential duties and responsibilities: Gather, analyze, track and present data in an easy-to-understand manner Examine data reports to identify and resolve errors Produce, analyze, and distribute reports Communicate changes in an effective and timely manner Collaborate with stakeholders and cross-functional teams to identify, develop, and implement reporting solutions Gather, review and analyze business data, including KPIs, financial reports and other key metrics using data analytics tools Assist the Bank in developing best practices, frameworks and metrics needed to evaluate and improve the Bank’s operations Maintain documentation regarding various projects, processes and operations Identify opportunities for process improvement, utilizing business process mapping Support the portfolio review, maintenance and prioritization review process Write user guides, various tracking documents, data specifications, release notes, and other deliverables as needed Acquire industry, application, and data content knowledge in the functional areas served by the department Create and Execute queries for research, assist in decision making, and ad hoc reporting Software requirements Microsoft Office (Word, Excel, Power Point)

Preferred: Service Now Share Point TableauSQLVisio Azure Dev Ops Aha! Miro Experience requirements 0–2-year experience with a 4-year degree 4-6 years’ experience required without a degree Experience working with Agile, hybrid, and traditional project teams supporting IT projects Knowledge of relational database structures and concepts Able to access and transform data for use in reports, pulling data from various systems Knowledge of Lean Six Sigma process improvement methodology (preferred)

Education Requirements: 4-year degree preferred in the field of computer science, information systems, or related field, and 2-3 years’ work experience Knowledge, Skills, Abilities, and Behaviors: Results driven and oriented with a keen attention to detail Strong written and verbal communication skills Strong interpersonal skills, with a focus on rapport-building, listening and questioning Ability to think critically Ability to present ideas clearly and effectively Ability to effectively prioritize and execute work in alignment with business goals Exceptional customer service orientation Experience working in a team-oriented, collaborative environment Effectively adapt to changes in the workday and environment Enjoys writing and documenting; interested in and willing to create artifacts Organized; keeps track of key project decisions, and changes in direction accurately and in a manner such that they can be recalled and/or found quickly Other duties as required Best,