Senior AI Care Operations Leader
spring careNew York (NY)
About the role
Spring Health is seeking an experienced Senior AI Care Operations Manager to own the hands-on development and continuous improvement of AI-powered member and provider support experiences. The role is hybrid in New York City with training and collaboration across Care Support, Product, Engineering, Enablement, and Analytics teams.
You will translate policies into reliable automation, monitor AI performance, and drive improvements with a data-driven approach while partnering with SME teams to
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