Member Concierge / Front Desk Reception

Posted 2 days ago

hammer nailsLaguna Niguel (CA)

Receptionists and Information Clerks Beauty Salons

SENIORITY

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About the role

Job Description

Benefits:

401(k)401(k) matching
Free uniforms
Paid time off
Benefits/PerksHighly Respected Company
Positive Work Environment
Paid Time-OffCareer Advancement Opportunities
Sales Commission
Competitive Compensation

Job Summary: We are seeking a positive, friendly Member Concierge/Front Desk Reception to provide exceptional service to our Men's Grooming Shop clients. The Concierge will assist guests with the check-in and check-out processes, and process payments. Responsibilities also include maintaining communication with Stylists/Barbers/Nail Technicians to coordinate availability, answering guest inquiries, and completing paperwork promptly and accurately. The Concierge must possess excellent communication skills and the ability to stay positive even when faced with busy situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

Monitor the maintain knowledge of shop operations and activities
Make appointments and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the services provide at Hammer & Nails
Provide information regarding available Member Grooming Clubs (Membership)
Ensure compliance with health and quality standards

Qualifications:

Friendly and outgoing personality
Familiarity with salon/spa industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds

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