Senior Customer Program Manager
monarch quantumSan Diego (CA)
$130,000-$175,000
Apply (opens in a new tab)Senior Customer Program Manager
Posted yesterday
monarch quantumSan Diego (CA)
SENIORITY
Lead
SALARY
$130,000-$175,000
About the role
Job Description:
The Senior Customer Program Manager is responsible for managing customer requests, commitments, documentation, schedules, and action items across complex technical programs. This role serves as a key interface between customers and internal engineering, operations, project management, and legal teams.
Key Responsibilities:
Manage and prioritize customer requests, requirements, and commitments.
Organize and maintain customer-provided documentation, specifications, contracts, and program information.
Develop and maintain the high-level program schedule, including key milestones and deliverables.
Review contractual documents and work with in-house legal counsel to understand and appropriately apply contractual requirements.
Maintain a customer-facing action tracker, including owners, due dates, and status.
Drive cross-functional teams to close customer and internal action items on time.
Identify schedule, scope, contractual, and execution risks and escalate as appropriate.
Coordinate customer meetings, document decisions, and communicate program status.
Ensure customer expectations and commitments are clearly understood across the organization.
Requirements:
This position requires access to export-controlled information. Employment is contingent upon the applicant being a U.S. person as defined by 8 U.S.C. § 1324b(a)(3).
Experience:
Degree in Engineering or a related field.10+ years of experience in program management.
Strong organizational and project management skills.
Exceptional attention to detail and follow-through.
Ability to understand technical and contractual documents.
Strong written and verbal communication skills.
Ability to work effectively across engineering, operations, legal, and executive teams.
Experience with project scheduling and action-tracking tools.
Preferred:
- Experience in photonics, lasers, optics, or quantum.
- Technical or engineering background.
- Experience managing complex hardware development programs.
- Startup Mindset:
- You're creative, flexible, and eager to wear multiple hats.
- You're passionate about building systems from the ground up and comfortable with ambiguity and change.
Benefits:
- The expected annual salary range for this position is $130,000-$175,000.As a full-time employee, you will be eligible for Monarch’s comprehensive benefits package, which includes:
- Medical, Dental, and Vision insurance
- Fidelity 401(k) plan with 4% employer matching20 paid time off (PTO) days per year13 paid company holidays9/80 work schedule (every other Friday off)
Monarch Quantum is proud to be an equal opportunity employer and does not discriminate on the basis of race, color, citizenship status, national origin, ancestry, sex, sexual orientation, age, religion, creed, physical or mental disability, medical condition, marital status, veteran status or any other characteristics protected under applicable federal, state and local laws.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.