VP of Client Support & Experience

Posted yesterday

swbcBrooklyn (NY)

First-Line Supervisors of Office and Administrative Support Workers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

Apply

About the role

SWBC is seeking a VP of Client Support in San Antonio, TX to lead the client support organization across products and services. You will shape the operating model, set service standards, and guide a high-performing team to deliver a scalable, high-quality client experience. You will partner with Product, Engineering, Implementations, and Customer Success to address recurring pain points, orchestrate handoffs, and drive continuous improvement.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.