Customer Service Department Leader & Coach

Posted yesterday

colonial groupBeavercreek (OH)

First-Line Supervisors of Retail Sales Workers Department Stores

SENIORITY

Mid

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About the role

Von Maur is seeking a Customer Service Department Manager to lead and develop the store's customer service team on-site. You will motivate associates, coach performance, and implement solutions to improve service quality and department efficiency. The role emphasizes hands-on leadership, on-site availability across day, evening, and weekend shifts, and a commitment to exceptional customer experiences in our store environment.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.