Field Service Technician

Posted today

resound networksWausau (WI)

Telecommunications Equipment Installers and Repairers, Except Line Installers Wired Telecommunications Carriers

SENIORITY

Junior

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About the role

Job Description Field Service Technician Resound Networks Do you enjoy working both indoors and outdoors, staying active, and interacting with people? Are you looking for a role where you have independence, control over your success, and the opportunity to grow? Do you take pride in solving problems and delivering a great customer experience? If so, Resound Networks is looking for you. Resound Networks is a rapidly growing Internet Service Provider (ISP) serving cities and rural communities across multiple states. We are a team-driven organization focused on one mission: Get customers connected and keep customers connected. We are seeking a motivated and reliable Field Service Technician to join our team. This role is critical to our success and directly impacts customer satisfaction every day. What You Should Know Up Front No experience required — we will train you This is not an office or IT desk job This role is physically demanding and requires working outdoors in various weather conditions You must be willing to work hard, stay active, and continuously learn Must be at least 21 years old due to DOT-regulated interstate driving and trailer-towing responsibilities associated with this position. If you’re looking for a desk job, this is not the role. If you’re looking for a career where you can grow and take ownership, this is it. Schedule Monday – Friday (5/8 schedule) This schedule may evolve over time based on business needs Overtime may be available based on workload but is not guaranteed

What You’ll Do: Install internet service for new customers and complete all required documentation Perform service calls to troubleshoot and resolve customer issues Conduct site surveys to determine optimal installation solutions Educate customers on Wi‑Fi performance and best practices for their home Ensure all work meets Resound quality and safety standards Maintain company equipment, tools, and inventory Complete jobs efficiently while delivering a high-quality customer experience

What We’re Looking For: Strong work ethic and willingness to learn Ability to work independently and stay accountable Customer-focused mindset with strong communication skills Basic computer knowledge Problem-solving and troubleshooting ability Good judgment and decision‑making skills Ability to work in indoor and outdoor environments Preferred Experience (Not Required) Cable, telecom, or low‑voltage experience General labor, construction, or maintenance background Military or field service experience Customer service experience Why Resound Networks? Paid training — no experience needed Clear path for growth and advancement A fast‑growing company with long‑term career potential A team that values accountability, quality, and performance If you’re ready to work hard, learn a valuable skillset, and build a career—not just get a job—we want to hear from you.

Company Description: Resound Networks LLC is a growing internet service provider (ISP) serving over 500 communities across 8 states. Resound offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.

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