Operations Manager

Key Responsibilities: Laboratory Operations & Technical LeadershipOversee daily laboratory operations to ensure efficiency, quality, and timely project completion Provide technical guidance on instrument troubleshooting, method development, and data interpretation Ensure proper use, calibration, and performance of laboratory instrumentation Support development and implementation of new analytical methods High-Throughput Production & Performance ManagementLead a high-volume production laboratory to consistently meet or exceed turnaround time (TAT) and on-time delivery (OTD) goals Monitor and manage workflow, sample volume, and resource allocation across departments to maintain optimal throughput Establish, track, and report key performance indicators (KPIs) including TAT, backlog, capacity, and productivity Identify bottlenecks and implement process improvements to increase efficiency, reduce cycle time, and improve service reliability Partner with department supervisors to prioritize workload and ensure alignment with client expectations and contractual deadlines Drive a culture of accountability and continuous improvement focused on operational excellence and customer satisfaction Quality & ComplianceEnsure compliance with ISO 17025, NELAC, DoD, and other applicable regulatory standards Partner with QA to maintain and improve laboratory quality systems Monitor regulatory updates and communicate requirements to staff Support audits and inspections Facilities & Maintenance ManagementOversee laboratory facility operations, ensuring a safe, compliant, and efficient working environment Coordinate preventative maintenance and repair of laboratory equipment, instrumentation, and building systems Work with vendors and internal teams to maintain service contracts and ensure timely issue resolution Ensure compliance with safety, environmental, and operational requirements related to facility infrastructure Identify and implement improvements to laboratory layout, utilities, and workflow efficiency Team LeadershipManage, mentor, and develop a team of 50+ laboratory personnel Oversee hiring, training, performance evaluations, and staffing levels Foster a collaborative, accountable, and high-performance work environment Client & Business SupportServe as a technical resource for client inquiries and data interpretation Support project management and sales teams with technical expertise Assist with proposals, QAPPs, SOWs, and client presentations Systems & Process ImprovementOptimize laboratory workflows, systems, and data management processes Collaborate with IT to support LIMS and automated reporting Drive continuous improvement initiatives

Qualifications: Education & ExperienceBachelor's degree in Chemistry or related science (required) Minimum 5 years of laboratory management experience Environmental laboratory experience strongly preferred Technical SkillsStrong knowledge of ISO 17025 and environmental regulations Experience with LIMS systems Proficiency in Microsoft Office (Excel, Word)li> Understanding of organic and inorganic analytical methods Leadership & Professional SkillsProven success managing large teams (50+ staff) Strong organizational, problem-solving, and decision-making skills Excellent communication and client relationship skills Demonstrated ability to manage high-throughput operations and meet performance targets Experience with managing P&L (preferred) Work Environment & RequirementsAbility to sit or stand for extended periods Occasional overtime, evenings, or weekend work may be required Hands-on use of laboratory and computer equipment Working at ALSThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone MattersALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environm "