Vice President, Digital & Customer

About the Company: Rapid-growing e-commerce platform for subscription-based meat products Industry Food Production Type Privately Held Founded 2015 Employees 51-200 Categories FoodE-commerce Subscription Business Local Cuisine Sustainability Animal Care Farmers Market Dairy Products Distribution and Wholesalers Food ProductsB2CE-CommerceB2BAbout the Role The Company is seeking a VP, Digital & Customer to take on a pivotal role in shaping the online experience for its members. This leadership position is at the forefront of the company's mission to provide high-quality, ethically sourced food products. The successful candidate will be responsible for leading a team that includes product, web development, UX, loyalty, and insights, with a focus on building and sustaining a high-performing, member-centric digital experience. The role demands a strategic vision for the future of the digital landscape, particularly in the context of the company's recent expansion into retail. The VP will be a key player in defining and implementing the digital roadmap, with a strong emphasis on experimentation, and will be expected to lead change management to foster a more autonomous, experiment-driven culture. Candidates for this role should have a minimum of 8 years' experience in digital product, e-commerce, or member experience leadership, preferably in a direct-to-consumer or subscription model. The ideal candidate will be technically adept, with a hands-on approach to digital product management, and a proven track record of leading teams through significant operational changes. A deep understanding of member-centric design thinking, loyalty program strategy, and the ability to translate member insights into actionable business strategies are essential. The role requires a leader who is comfortable making high-stakes decisions, is a credible partner to C-level executives, and is committed to the values of the company, including relentless improvement, accountability, humility, and customer obsession. Hiring Manager Title Chief Commercial Officer Functions Product Management Ecommerce Data Management/Analytics