Customer Solutions Leadership Development Associate (Sales & Marketing)

Sales & Marketing – Leadership Development Associate (LDA) Fortune 500 company seeking future business leaders to help foster growth, efficiency and innovation. The primary responsibilities for the Associate will include interacting with CSX customers, responding to questions/concerns about shipments and the service CSX is providing. Serves as customer advocate within the organization. Researches and resolves customer issues and monitors progress. Communicates progress on service recovery and problem resolution to appropriate CSX business partners and the customer proactively. Documents service issues and provides written and oral responses to customers. Communicates tactical service plan changes to key and assigned customers ensuring the impact of changes are accurately and appropriately CSX Leadership Development Program is an 18-month professional development experience designed to provide associates with meaningful exposure to CSX operations, business functions, and leadership. Through a combination of structured learning, training opportunities, mentorship, field experiences, networking events, and collaborative development activities, associates gain a broad understanding of the railroad industry while building the skills needed to succeed in a dynamic business environment. Throughout the program, associates will strengthen their leadership capabilities, expand their business acumen, and develop professional competencies that support long-term career growth. By the conclusion of the program, participants will be equipped with the knowledge, experience, and confidence to influence decisions, drive innovation, and contribute strategically to CSX's continued success. Primary Activities and Responsibilities: Respond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems. Document and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service analysts, field operations, and others to escalate recurring service issues. Provide consistent and timely information to customers regarding the actions being taken to resolve service issues. Communicate with assigned or key customers regarding curfews, holiday plans, derailments, etc. in a proactive manner. Review service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems. Coordinate/communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers. Miscellaneous activities and responsibilities as assigned by manager