Team Leader Internship
pret a mangerManhattan (NY)
Team Leader Internship
Posted today
pret a mangerManhattan (NY)
SENIORITY
Intern
SALARY
$25.00
About the role
Shop Leadership Intern About Pret A Manger: Building the US Future of a Beloved Global BrandPret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward. This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking future leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable. As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong. Join us in writing the next chapter of Pret in America.
The Role:
The Pret Shop Leadership Internship is a hands-on, paid program for ambitious students and early-career talent who want to learn how a high-volume hospitality business really runs. You will start on the shop floor, learning every station in both front and back of house, from the coffee machine and guest service to food production and the kitchen. You will then step into a leadership role, running shifts as a Team Leader and learning alongside our Team Leaders, Managers, and Operations leaders. This is not a job-shadowing internship. After your first couple of weeks, you will essentially operate as a Team Leader: coaching the team, owning shifts, and making decisions that directly affect guests and the bottom line. Along the way, you will get exposure to the business side of Pret, including recruiting, P&L management, labor planning, and multi-shop operations, and you will finish the program with a real business project presented to leadership.
Key Responsibilities:
- Learn the Shop from the Ground Up Train across all front of house stations, including barista, guest service, and the till
- Train across all back of house stations, including food production, hot food, and the kitchen
- Learn Pret's recipes, food preparation standards, and product specifications
- Complete food safety, health & safety, and Pret standards training
- Deliver warm, fast, and personal service that reflects Pret hospitality
- Learn how to build team schedules that comply with NYC Fair Workweek requirements
- Learn inventory management, including stock counts, ordering, and stock rotation
- Lead Shifts as a Team LeaderRun shifts confidently and ensure smooth operations from open to close
- Lead team pre-shifts to align everyone on daily goals and priorities
- Coach Team Members in real time on service, food quality, and Pret standards
- Open and close the shop following Pret procedures
- Resolve guest concerns professionally and escalate when needed
- Keep the shop safe, clean, and ready for inspection at all times
- Learn the Business Alongside Managers and Operations
- Learn how to read and analyze a shop-level P&L, including sales, labor, food cost, and waste
- Support daily and weekly sales forecasting and food production planning
- Learn how labor is scheduled and managed against sales targets
- Review waste and variance reporting and recommend actions to improve results
- Shadow Operations leaders on shop visits, performance reviews, and multi-shop planning
- Recruiting and People Leadership
- Learn Pret's recruiting approach, including sourcing, screening, and interviewing
- Take part in interviews and hiring events alongside Managers and the Talent Acquisition team
- Support onboarding and training of new Team Members
- Learn how to give feedback, hold performance conversations, and build a strong team culture
- Internship Project and Development
- Own a business improvement project focused on a real shop challenge, such as speed of service, waste, labor efficiency, or team retention
- Use data to identify opportunities and measure the impact of your recommendations
- Present your findings and recommendations to Managers and Operations leadership at the end of the program
- Meet regularly with your manager and mentor for coaching and feedback on your development
Qualifications:
- Required Experience
- Currently pursuing or recently completed a degree in Business, Hospitality, or a related field
- Interest in a career in leadership, operations, or business management
- Some experience in a restaurant, retail, hospitality, or other customer-facing role preferred
- Leadership experience through work, school, sports, clubs, or other activities
- Strong communication, problem-solving, and organizational skills
- Comfortable working with numbers and dataNYC Food Handlers Card (or the ability to obtain one before starting)
- Available to work in person, including early mornings, weekends, and peak hours
Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations
EducationCurrently enrolled in, or recently graduated from, a Bachelor's or Master's degree program
Pay and Hours$25.00 per hour20–40 hours per week, with flexible scheduling
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