Manager, Integrated Supply Chain & Customer Experience

Salary Range: $100,496.00 To $130,603.27 Annually

Job Summary: The Manager, Integrated Supply Chain & Customer Operations, is responsible for leading Demand Planning, Customer Service (Order Management) Production Planning, and Purchasing coordination activities within the Supply Chain Operations. This role ensures customer demand is accurately forecasted, customer requirements are fulfilled efficiently, inventory is managed effectively, and cross-functional teams work together to achieve service, inventory, and operational objectives. This role serves as a primary customer-facing leader for the Supply Chain organization, ensuring that customer needs, service levels, order fulfillment requirements, and communication expectations are clearly understood, proactively managed, and effectively supported across the business. The Manager, Integrated Supply Chain & Customer Operations is the main liaison across the organization (PRD, QC, Finance, Sales, SC) to bring collaboration of teams together to support and resolve issues that can impact customer demands/orders.

Educational Qualifications: Bachelor's degree required in Business, Supply Chain, Customer Service, Operations Management, or a related field. APICS certification or similar supply chain/customer service certification preferred.

Experience: 5 years' experience in Supply Chain focused on Customer service, S&OP and Inventory Management. Experience managing strategic customer relationships and customer-facing operations; preferred.5 years of managerial experience including experience leading multi-functional areas; within Supply Chain. Supply Chain experience with strong written and oral communication skills, sound judgment, a high level of personal accountability, and a demonstrated commitment to customer satisfaction. Strong Analytical Skills to drive decision making and communicate key impacts Knowledge of SAP functions is a plus. Knowledge of prior MRP/ERP System is required. Thorough working knowledge of Microsoft Suite including Excel is required.

Physical Demands: Must be physically able to operate a variety of automated office machines which include a computer, printer, typewriter, facsimile machine, copy machine, calculator, telephone, etc. Must be able to work, move or carry objects or materials. Intermittent physical activity, including bending, reaching and prolonged periods of sitting. Physical demand requirements are at levels of those for sedentary office work.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Compliance with all Takasago International Corporation (U.S.A.) safety, health and environmental policies, procedures, protocols applicable to all work tasks performed. Consistent application of "ISO 14001 Environment Management System" and "OHSAS 18001 Health and Safety Management System" standards applicable to employee's responsibilities is also required.

Takasago's Employee Benefits and Perks: Takasago offers flexible work arrangements, tuition assistance, health benefits, employee discounts to various services and products, and life insurance 1.5 times your salary. When we think about employee success and financial security, we think long-term. Takasago provides robust retirement savings plans, as well as an employee assistance program. We hope you will join us and achieve professional growth and enrichment.

EEO Statement: Takasago provides equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law.