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David Careers

Production Support Engineer

Posted yesterday

ltmPlano (TX)
Network and Computer Systems AdministratorsComputer Systems Design Services

SENIORITY

Senior

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About the role

Job Summary: We are looking for an experienced Production Support / Application Support Engineer to provide end-to-end production support and production management for Check Operations applications. The role requires strong troubleshooting skills, hands-on expertise in SQL, Splunk, Linux/Windows, scripting, incident management, and automation, along with the ability to manage critical production issues and coordinate effectively with technical and business teams.
Key Responsibilities:
  • Provide end-to-end production and application support, ensuring reliable daily delivery of technology services.
  • Respond to production incidents, troubleshoot issues under tight deadlines, identify root causes, implement corrective actions, and drive issues through resolution.
  • Develop and execute complex SQL queries for troubleshooting, data analysis, validation, and production investigations.
  • Use Splunk SPL to search application logs, monitor systems, investigate incidents, and perform root-cause analysis.
  • Provide hands-on support across Linux and Windows environments.
  • Automate operational and repetitive activities using Shell scripting, PowerShell, Python, VBScript, and Bash.
  • Lead and participate in incident triage and troubleshooting calls, coordinating with technical teams and business stakeholders.
  • Apply ITIL/ITSM practices, including Incident Management, Change Management, and Problem Management.
  • Identify opportunities to automate and simplify operational processes to improve efficiency and reduce manual intervention.
  • Support application monitoring, file transfers, deployments, and operational processes using tools such as FTP, Connect:
  • Direct, BladeLogic, Nastel, Dynatrace, AppViewX, Jira, Cutover, and Service
Now. Perform production health monitoring, escalation management, root-cause analysis, and post-incident follow-up. Communicate effectively with technical teams, business partners, and stakeholders at different organizational levels. Participate in rotational evening and weekend support for critical production issues. Mandatory / Primary Skills Production Support / Application Support Complex SQL queries Splunk / SPLLinux and Windows Shell scripting Incident Management Troubleshooting & Root Cause Analysis Automation

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