VP, IVR & Voice Tech - Telephony Strategy Leader
new york life insurance companyTampa (FL)
VP, IVR & Voice Tech - Telephony Strategy Leader
Posted yesterday
new york life insurance companyTampa (FL)
SENIORITY
Manager
About the role
New York Life Direct is seeking a Corporate Vice President to lead the IVR Technology function, overseeing telephony platforms and customer experiences across the Direct business. You will collaborate with Enterprise Technology and Direct IT to translate business needs into actionable work, monitor performance metrics, and advance a future-ready voice capabilities roadmap that improves operational efficiency and customer outcomes.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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