Lead Library Assistant
$18.50 per hour
ApplyLead Library Assistant
Posted 2 days ago
SENIORITY
Mid
SALARY
$18.50 per hour
About the role
- Perform job duties in accordance with Columbia College's vision, mission and values, and contributes to the development of the Student Experience Division.
- Provide and model exceptional customer service, mentoring student employees in best practices for user engagement and support.
- Role model, train, and provide ongoing guidance to student assistants, including coaching on customer service, problem-solving, and professional behavior.
- Oversee evening library operations, ensuring smooth circulation, reference support, and adherence to library policies.
- Provide general reference and circulation assistance, helping students effectively access library resources, technologies, and services.
- Support Learning Commons services, assisting students with research, basic technology use, and navigating academic support resources.
- Serve as the primary staff contact during assigned shifts, exercising sound judgment in decision-making and issue resolution.
- Ensure proper closing procedures, including securing the facility and confirming completion of all operational tasks.
- Assist with library projects and initiatives as assigned by full-time staff, including data tracking, outreach support, or service improvements.
- Foster a respectful, professional, and student-centered environment in all interactions.
- Attend work reliably and on time during scheduled hours; work additional hours as needed.
- Practice superior customer service.
- Fulfill additional responsibilities as assigned.
- Supervisory Responsibility: Yes: Student Assistants
- Position reports to: Director of Library Services and Educational Resources
- Required Core Competencies and Professional Experience:
- Ability to fluently read, write, and understand the English language.
- Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
- Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
- Proficiency in using web-based technologies, including database systems.
- Ability to work independently and in a team environment, with or without direct supervision.
- Excellent communication, interpersonal, customer service, and organizational skills.
- Bachelor's Degree in any field of study or a combination of education and experience equivalent to a Bachelor's degree.
- Preferred Core Competencies and Professional Experience:
- Coursework towards an ALA-accredited Master's degree in Library Science.
- Required Level of Education: High School Diploma
- Level of Education Preferred: Bachelor's Degree
Before you apply
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Your profile is current
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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