End User Support Specialist
insight globalAustin (TX)
End User Support Specialist
Posted 2 days ago
insight globalAustin (TX)
SENIORITY
Junior
About the role
Job Description: Job Description
Job Description:
The User Support Field Technician I serves as a liaison between the User Support team and the customer for assigned sites/clinics/locations and is responsible for overseeing/monitoring all issues, requests, and project work specific to assigned sites/locations, including issues related to workstations, applications, peripherals, hardware, service, and EMR/EPM issues. This role will provide support through daily/weekly onsite visits, as well as through telephone and email communication. Additionally, the User Support Field Technician I will use their excellent technical and customer service skills, professionalism, and initiative to resolve issues and questions quickly and efficiently. Required
Skills & Experience:
Associate degree or equivalent experience. - 2+ years of computer/hardware/software maintenance experience. Familiar with: -Microsoft Windows systems -Active Directory Ticketing Systems -Microsoft Office (Excel, Outlook, Word) - Strong ability troubleshooting windows, hardware, Microsoft apps, cisco phones systems. - Great customer service skills. Apply today!
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.