Senior Intraday Workforce Optimization Specialist

Posted 5 days ago

inspira financial trustOak Brook (IL)

Dispatchers, Except Police, Fire, and Ambulance Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

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About the role

Inspira Financial Trust, LLC is seeking a Workforce Management Specialist to optimize intraday scheduling and staffing for multi-department contact center operations. You will monitor real-time performance, forecasted results, and coordinate with operations to adjust staffing accordingly. The role emphasizes data-driven decisions, vendor coordination, and timely reporting to leadership, with a focus on improving efficiency and service levels in a fast-paced environment.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.