Bilingual Inside Sales/Customer Service Representative Join our expanding team as a Bilingual Inside Sales/Customer Service Representative at Rugby Architectural Building Products. In this important role, you'll drive sales growth and uphold our commitment to delivering exceptional service to our valued customers.
What's in It for You
Pay: $20-23/hr. dependent on experience
Shift Times:
Mon-Fri 7:30-4:30 Competitive Medical – Dental – Vision 401(k) Traditional & Roth with MatchLife Insurance Short-Term and Long-Term Disability Paid Time Off & Paid Holidays Corporate Wellness Programs Longevity Appreciation Program Great TEAM environment
Your Day-to-Day:
to excel in this role, you will need to...Serve as a customer service representative: you will build and maintain strong relationships with existing and potential customers through effective communication and exceptional service. You will engage our customers and sell our product through email, phone, and occasionally in person. Proactively identify and pursue sales opportunities to meet and exceed sales targets. Our Inside Sales Representatives develop a deep understanding of Rugby's product offerings to provide expert advice and recommendations to customers. Efficiently and accurately process customer orders, ensuring the timely delivery of products while adhering to company policies and procedures. Take sales orders, preparing accurate price quotes and proposals for customers, negotiating terms when necessary. Address customer inquiries, concerns, and issues in a timely and professional manner, striving for prompt resolution and customer satisfaction. Stay informed about industry trends, competitor offerings, and market conditions to identify opportunities and challenges. Maintain accurate records of customer interactions, sales activities, and results, using CRM software as required. At Rugby, our goal is to lead the industry! We will accomplish this goal by creating an environment where each team member is challenged to achieve their personal best using their talent, together building a community based on our values of Fairness, Commitment to Excellence, and maintaining Rugby as a Performance Meritocracy. Key words: Sales; inside sales; inside sales representative; sales representative; business development representative; call center; customer service; telemarketing; customer service representative
